You can easily place an order through our webshop. Simply hover/press the shop button & you will find all our products. They are grouped in categories & subcategories for your ease. Choose the product & the amount you want & add it in shopping bag. When you are ready go for a last check in your shopping bag & proceed to checkout.
All our products’ assortment is online. Regarding your Client Category (Retail or Wholesale) you can see & purchase the products or volumes designated for you.
Yes, we are selling exclusively Greek food products, drinks, cosmetics, kitchenware & gifts.
No, we only accept orders placed online through our webshop.
Yes of course & we are glad that you want to spread our foodtales. You can learn more & apply for a Wholesale Account here. Then you can access our B2B Platform & purchase the products you want. Notice, that products dedicated for Ho.Re.Ca. use can not be seen on the Retail Platform.
You can place an order on our webshop anytime you want, we are open 24/7!
You can pay online at checkout with one of the following options:
1. iDEAL,
2. MasterCard, Visa, Maestro or V PAY (+2%),
3. Bancontact (+1.5%).
You can NOT pay by Cash, Cheques or PayPal.
No, an account is not necessary since you can always do your online shopping & checkout as a guest.
However, by creating an account you can have much more extra benefits like the Loyal Customers Reward System, Volume Purchase Discounts & Seasonal Offers. Additionally, your shopping experience becomes better since you can create a Wishlist for your favourite products, you can easily Re-Order from your purchasing history, save multiple Billing & Shipping Addresses, Check Out Faster etc. You can create your account here.
All our products have detailed ingredients & allergens lists that you can check. Furthermore, you can use the “Shop by Attribute” option where you can filter out the products that are gluten-free, organic, vegan etc.
We do our best to always have in stock all our products but sometimes a few of them remain unavailable for a couple of days. In that case, you can activate the “Stock Alert” & you will get notified by email when the product is available again. Please note that some seasonal products (ie melomakarona) are hidden from the products list after some time.
We have permanent discounts for our Registered Customers with the Loyal Customers Reward System & the Volume Purchase Discounts. Furthermore, we have for them also Seasonal/Promo Offers with discount coupons. Finally, we also put certain products on discount for everybody & for this you can be notified by email with the “Price Alert” button on each product.
The discount coupons work only when you are a registered customer & as long as they are still valid. You simply add the coupon code you have at checkout. You can use only 1 coupon per order but you can combine it with volume or point system discounts!
No, you can not claim the difference when the price got lower after your purchase but also we can not claim any difference in the case the price got higher. The price you have at the moment of purchase is the one you pay for each product.
You can cancel your order for free within 1 hour from the moment you place it. The extra fee charged due to the payment option is not returned.
The cancellation should be made by e-mail either as a reply to the order or invoice you have received or by contacting our Customer Care Department at [email protected].
You can remove or change products from your order till 7:30 am on the day of the shipment. The processing of your request will cost 5€. In case the final amount is lower than the free shipment amount, the shipping costs will be charged too.
The removal or change requests should be made by e-mail either as a reply to the order or invoice you have received or by contacting our Customer Care Department at [email protected].
You can add products to your order till 7:30 am on the day of the shipment easily & for free! You can simply place a new order online & mention in the comments that it is an addition to your initial one. In case the new order is not on the same name please mention your initial order number to connect it with. In order to avoid double shipment costs choose the option “PickUp Utrecht” at checkout that is free of charge.
You can find all the details on the “Shipping Options” tab at the bottom left corner of the page or here.
You can find all the details on the “Shipping Options” tab at the bottom left corner of the page or here.
You can & you should correct your shipping address till 7:30 am on the day of the shipment. The processing of your request is for free & will save you from extra costs. For more details please check the Terms & Conditions.
The correction requests should be made by e-mail either as a reply to the order or invoice you have received or by contacting our Customer Care Department at [email protected].
You can change your shipping address or delivery date till 7:30 am on the day of the shipment. The processing of your request is for free. There might be extra costs from DHL or us regarding the new shipment address (ie to BE instead of NL). The new delivery date can only be within the standard options offered.
The change requests should be made by e-mail either as a reply to the order or invoice you have received or by contacting our Customer Care Department at [email protected].
When your order is sent with DHL you receive a Track & Trace link in your email.
When your order is delivered with our means you get notified by email on the time frame of the day you should expect it.
Please check also your spam & other folders in case you miss the automated emails from us or DHL.
Of course, it is always better when you are there to receive your order but it can work out even when you aren’t.
When we deliver with our means (refrigerated transport) we will leave your package outside your door as long as it is safe or deliver to a neighbour of yours. In both cases we notify you in order to pick it up as soon as possible, especially when you have ordered also refrigerated/frozen products & since thermoboxes & coolpads are not used in this case.
When your order is shipped with DHL (refrigerated/frozen products in thermoboxes with coolpads) it will be delivered to a neighbour of yours or left to a nearby pick-up point of theirs. In both cases we notify you in order to pick it up as soon as possible.
In general we do not accept returns since we refer to food products. However, you can return the non refrigerated/frozen products that are unopened & undamaged since they fall within the “Withdrawl Right” (Herroepingsrecht). For more details please check the Terms & Conditions.
Yes, we are also humans & we sometimes make mistakes! Please contact our Customer Care Department at [email protected]. mentioning your order number & the SKU/name of the wrong/missing product in order to reimburse you.
In both cases please contact our Customer Care Department at [email protected] mentioning your order number & the SKU/name of the broken/spoiled products, together with photos of the problem. Regarding the situation, we will proceed to reimbursement either by money return or discount coupon. For more details please check the Terms & Conditions.
On our website, you can see the expiration date of all the available products at the moment (except the ones that do not have one like vinegars, liqueurs, spirits, cosmetics etc.), so during purchase, you accept the expiring date of the product. Those expiring dates are also mentioned on the order confirmation. Regarding the product’s shelf life the batches are removed 5, 10, 20 or 30 days before expiration & the newer ones get available for you. We can only reimburse you when due to our mistake we have placed a product expiring earlier than the one you have ordered.
Yes, we send newsletters maximum twice per month. You can subscribe & unsubscribe anytime you want.
You can contact us through our website Chat or our Facebook & Instagram accounts on:
Monday to Friday from 9:00 am to 6:00 pm & on Saturday from 9:30 am to 4:30 pm.
In case it is something urgent please e-mail us at [email protected].
You can contact us in Greek, English & Dutch. Sorry, we don’t speak more languages!
This particular section is not about a sub-category of products, but contains some very important and useful content with information regarding how to securely navigate our website. This website uses “cookies” (little text file placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the Website may be transferred to secure servers of www.stonewave.net or those of a third party. We use this information to track how you use the website, compiling reports on the website activity and providing other services relating to website activity and internet usage.
